{"id":150545,"date":"2025-10-07T12:25:54","date_gmt":"2025-10-07T02:25:54","guid":{"rendered":"https:\/\/staging.occominternet.com\/?page_id=150545"},"modified":"2026-05-20T18:05:20","modified_gmt":"2026-05-20T08:05:20","slug":"phone-2","status":"publish","type":"page","link":"https:\/\/staging.occominternet.com\/?page_id=150545","title":{"rendered":"Phone"},"content":{"rendered":"<style>.ewd-ufaq-post-margin-symbol { color: #2e2e2e !important; }.ewd-ufaq-post-margin-symbol { border-color: #f5f5f5 !important; }.ewd-ufaq-faq-title .ewd-ufaq-post-margin-symbol span { font-size: 20px !important; }div.ewd-ufaq-faq-title h3 { font-size: 20px !important; }div.ewd-ufaq-faq-title h3 { color: #2e2e2e !important; }div.ewd-ufaq-faq-title h3 { margin: 0px !important; }div.ewd-ufaq-faq-title h3 { padding: 0px !important; }div.ewd-ufaq-faq-post p { font-size: 16px !important; }div.ewd-ufaq-faq-post p { color: #2e2e2e !important; }div.ewd-ufaq-faq-post p { margin: 10px !important; }div.ewd-ufaq-faq-post p { padding: 10 !important; }div.ewd-ufaq-author-date { color: #ffffff !important; }div.ewd-ufaq-faq-category-title h6 { color: #fdf9f9 !important; }div.ewd-ufaq-faq-categories, div.ewd-ufaq-faq-tags { color: #fcfcfc !important; }<\/style><div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-distinct ewd-ufaq-category-tabs-\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='title' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='asc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/index.php?rest_route=%2Fwp%2Fv2%2Fpages%2F150545' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns-1 ewd-ufaq-faq-display-style-block ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-150560-qsA96yRQWy' data-post_id='150560'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >B<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h3>\n\t\t\t\tUnable to Receive or Make Calls\t\t\t<\/h3>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>If the configuration and physical connections are correct but the service still cannot make or receive calls, please perform the following tests and take note of the results.<\/p>\n<p>Inbound: Call your landline number from a mobile or other landline. Note what you hear (e.g., ringing, error message).<\/p>\n<p>Outbound: Call a mobile or landline number from your landline. Note whether the call connects and what tone you hear.<\/p>\n<p>To help us investigate, please send us at least three call samples in the following format:<\/p>\n<p>&#8211; Calling Number (A):<\/p>\n<p>&#8211; Called Number (B):<\/p>\n<p>&#8211; Date &#038; Time:<\/p>\n<p>&#8211; Symptom: (e.g., no tone, fast busy tone, rings but no sound)<\/p>\n<p>&#8211; Any 1300\/1800 number involved (if applicable):<\/p>\n<p>Once received, our technical team will review and assist further.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"<p>B Unable to Receive or Make Calls If the configuration and physical connections are correct but the service still cannot make or receive calls, please perform the following tests and take note of the results. Inbound: Call your landline number from a mobile or other landline. Note what you hear (e.g., ringing, error message). Outbound: &#8230; <a title=\"Unable to Receive or Make Calls\" class=\"read-more\" href=\"https:\/\/staging.occominternet.com\/?ufaq=unable-to-receive-or-make-calls\" aria-label=\"Read more about Unable to Receive or Make Calls\">Read more<\/a><\/p>\n","protected":false},"author":26,"featured_media":0,"parent":2515,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[329,769],"class_list":["post-150545","page","type-page","status-publish","hentry","category-au","category-phone"],"acf":[],"_links":{"self":[{"href":"https:\/\/staging.occominternet.com\/index.php?rest_route=\/wp\/v2\/pages\/150545","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.occominternet.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/staging.occominternet.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/staging.occominternet.com\/index.php?rest_route=\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.occominternet.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=150545"}],"version-history":[{"count":1,"href":"https:\/\/staging.occominternet.com\/index.php?rest_route=\/wp\/v2\/pages\/150545\/revisions"}],"predecessor-version":[{"id":184696,"href":"https:\/\/staging.occominternet.com\/index.php?rest_route=\/wp\/v2\/pages\/150545\/revisions\/184696"}],"up":[{"embeddable":true,"href":"https:\/\/staging.occominternet.com\/index.php?rest_route=\/wp\/v2\/pages\/2515"}],"wp:attachment":[{"href":"https:\/\/staging.occominternet.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=150545"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/staging.occominternet.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=150545"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}