Frequently Asked Questions
What is the benefit of the nbn fibre upgrade?
Upgrading to FTTP can provide access to faster and more stable internet. By upgrading, you can unlock the access to Superfast (250Mbps) and Ultrafast (1000Mbps) tiers of download speeds.
Who is eligible for the nbn upgrade?
Upgrades are currently only available at selected FTTC and FTTN addresses. You can check the eligibility via the search bar at the top of the page.
How much does it cost to upgrade?
If your address is eligible, Occom will help you upgrade to FTTP with $0 standard installation when you sign up for an eligible speed plan.
What are the differences between nbn connection types?
There are different types of nbn connections that connect your home or business to the nbn.
- Fibre to the Premises (FTTP): A connection type where the optical fibre is connected all the way to the nbn® connection box installed in your premises.
- Fibre to the Node (FTTN): A connection type where the optical fibre runs to the node near your premises and the copper wiring connects the rest of the way.
- Fibre to the Curb (FTTC): A connection type where the optical fibre runs next to your premises, usually the nearest nature strip in front of the premises, and then copper wiring carries the connection the rest of the way.
What’s involved in the upgrade process?
In a standard nbn FTTP upgrade, the following steps must be completed:
- Occom will arrange for a nbn® technician to assess the surroundings of your premises prior to the installation. This will help the technician identify any potential obstacles early and prepare for your upcoming installation appointment.
- After the 1st appointment, a 2nd appointment will be scheduled for the installation of the nbn® equipment both inside and outside your premises. You, or an authorised person over the age of 18, must be present during the installation to provide the technician with access to both internal and external areas of your premises.
If you are the tenant of the premises, you may be required to show the nbn® technician written approval of the upgrade before the installation begins.
Once your FTTP upgrade is complete, you will need to connect to the new nbn® connection box by using an Ethernet cable and a compatible modem router.
Do I need to change my modem/router for FTTP?
You might need to upgrade your modem/router to a compatible one for the FTTP connection or the speed tier you’ve ordered. Occom will provide you with information on the specific requirements and any necessary equipment changes.
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and guide you through the sign-up process.
and guide you through the sign-up process.
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