Additional Charges
| Fee Type | Description | Amount | |
| Account & Billing Fees | Dishonoured Credit Card Fee | $6.00 | |
| Dishonoured Bank Account (Direct Debit Rejection) Fee | $6.00 | ||
| Chargeback Fee | $44.00 (Ezidebit), $33.00 (Quickstream) | ||
| Late Payment Fee | $15.00 | ||
| Surcharge | Direct Debit | Bank Account | $0.38 per transaction (Ezidebit), $0.30 per transaction (Quickstream) |
| Visa / MasterCard | $0 | ||
| Non-Direct Debit | PayID | $0 | |
| Bank Transfer | $0 | ||
| WeChat Pay / Alipay | 1% per transaction | ||
| Plan Changes & Termination | Static IP Address | $10.00 per month | |
| Downgrade Plan Fee | $50.00 | ||
| Early Termination Fee | $5 per remaining contract month | ||
| Relocation Fee | $99.00 | ||
| Installation & Connection Fees | New Development Charge | $300.00 | |
| Professional Installation Fee (NBN) | $165.00 | ||
| Subsequent Installation Fee (NBN) | $297.00 | ||
| New Connection Charge (OptiComm – without MATV) | $330.00 | ||
| New Connection Charge (OptiComm – with MATV) | $550.00 | ||
| New Connection Charge (Vision – without MATV) | $330.00 | ||
| New Connection Charge (Vision – with MATV) | $550.00 | ||
| Appointments & Onsite Visits | Missed Appointment / Late Cancellation Fee (NBN) | $165.00 | |
| Missed Appointment Fee (OptiComm) | $99.55 | ||
| Missed Appointment Fee (Vision) | $137.50 | ||
| Missed Appointment Fee (Community Fibre) | $88.00 | ||
| Missed Appointment Fee (Occom) | $80.00 | ||
| Incorrect Callout Fee (OptiComm) | From $304.70 | ||
| Incorrect Callout Fee (Redtrain) | $132.00 | ||
| Incorrect Callout Fee (SUPA Networks) | $199.00 | ||
| Incorrect Callout Fee (Community Fibre) | $297.00 | ||
| Incorrect Callout Fee (Neoloop During business hours) | $165.00 (first hour) + $110.00 (each additional hour or part thereof) | ||
| Incorrect Callout Fee (Neoloop Outside business hours) | $247.50 (first hour) + $148.50 (each additional hour or part thereof) | ||
| Additional travel charges (Neoloop) | $93.50 per hour | ||
| Incorrect Callout Fee (Vision During business hours) | Minimum $302.50 (first hour) + $88.00 (each additional hour or part thereof) | ||
| Onsite Support Fee | From $120.00 | ||
| Delivery & SIM Fees | Delivery Fee | $18.00 / $20.00 (Express) | |
| SIM Replacement Fee | $5.00 – $10.00 | ||
| Phone & Number-Related Fees | Business Home Phone Port-In Fee | $55.00 – $165.00 | |
| 13/1300/1800 Number Fee | $275.00 – $22,000.00 | ||
| 13/1300/1800 Number Handling Fee | $275.00 | ||
Service & Plan FeesStatic IP Address$10.00 per month
| Account & Billing Fees | Dishonoured Credit Card Fee | $6.00 | |||||||||||||
| Dishonoured Bank Account (Direct Debit Rejection) Fee | $6.00 | ||||||||||||||
| Chargeback Fee | $44.00 | ||||||||||||||
| Late Payment Fee | $15.00 | ||||||||||||||
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| Downgrade Plan Fee | $50.00 | ||||||||||||||
| Early Termination Fee | $5 per remaining contract month | ||||||||||||||
| Relocation Fee | $99.00 | ||||||||||||||
| Installation & Connection Fees | New Development Charge | $300.00 | |||||||||||||
| Professional Installation Fee (NBN) | $165.00 | ||||||||||||||
| Subsequent Installation Fee (NBN) | $297.00 | ||||||||||||||
| New Connection Charge (OptiComm – without MATV) | $330.00 | ||||||||||||||
| New Connection Charge (OptiComm – with MATV) | $550.00 | ||||||||||||||
| Appointments & Onsite Visits | Missed Appointment / Late Cancellation Fee (NBN) | $165.00 | |||||||||||||
| Missed Appointment Fee (OptiComm) | $99.55 | ||||||||||||||
| Missed Appointment Fee (Occom) | $80.00 | ||||||||||||||
| Incorrect Callout Fee (OptiComm) | From $304.70 | ||||||||||||||
| Incorrect Callout Fee (Redtrain) | $132.00 | ||||||||||||||
| Incorrect Callout Fee (SUPA Networks) | $199.00 | ||||||||||||||
| Onsite Support Fee | From $120.00 | ||||||||||||||
| Delivery & SIM Fees | Delivery Fee | $18.00 / $20.00 (Express) | |||||||||||||
| SIM Replacement Fee | $5.00 – $10.00 | ||||||||||||||
| Phone & Number-Related Fees | Business Home Phone Port-In Fee | $55.00 – $165.00 | |||||||||||||
| 13/1300/1800 Number Fee | $275.00 – $22,000.00 | ||||||||||||||
| 13/1300/1800 Number Handling Fee | $275.00 | ||||||||||||||
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