Accessibility
We are here to help and understand that you may need some additional assistance using our service.
Getting extra help when calling us
If you are deaf, hard of hearing, or have a speech disability you can contact Occom using the National Relay Service (NRS) or your own nominated relay service to represent you.
You can also put a trusted person on your account as an authorised contact, or nominate someone who is your Power of Attorney.
When you call us using a relay service, you are implicitly authorising that representative to be party to the discussion. Under the Privacy Act, a person who provides the National Relay Service qualifies as an Access Seeker on behalf of the account holder. This allows us to request your details and discuss account matters with the representative present.
If you don’t speak English
The Australian Government offers a Translating and Interpreting Service for people who don’t speak English.
Our Disability Policy provides information on how we support customers with disabilities or special needs and the accessibility options available to help them manage their services.
Reach Out To Us
and guide you through the sign-up process.