Occom Named Leader in AFR Customer Champions 2025
Occom has been recognized as the #1 Leader in the 2025 Australian Financial Review (AFR) Customer Champions Awards in the Challenger B2C category. This award highlights Occom’s exceptional dedication to customer service as much as its reliable internet offerings.
Since its launch in 2016, Occom has stood out in a crowded market by focusing on key customer pain points: same-day activation where possible, fast response times, and rapid issue resolution. Customers typically wait just 20 seconds on average to speak with a support representative, and 90% of issues are resolved on the first call.
Philip Luo, CEO of Occom, states, “We treat every customer as a long-term partner, not just a transaction. When people reach out, they deserve to be heard, helped, and connected quickly.” This commitment is reflected in over 12,000 five-star Google reviews and Occom’s provision of 365-day customer support in multiple languages.
This customer-focused strategy has powered Occom to significant growth, with a compound annual growth rate of 31% from fiscal year 2021 to 2025 and a 50% increase in subscribers in the past two years. Rather than chasing market share with high acquisition costs, Occom invests in excellent service and product quality to build loyalty and strong word-of-mouth referrals.
By delivering fast, dependable internet and outstanding support, Occom ensures Australians – from students to professionals, families to gamers – can rely on their connection every day.
This AFR recognition confirms Occom’s position as a trusted, customer-centric Internet Service Provider driving innovation and growth in the Australian market.
Experience award-winning internet – join Occom today, where every connection matters.