Some RSPs have shed light on what appears to be a growing, though largely undocumented, service quality problem with the NBN, where retailers are given less than an hours’ notice of “planned” works. In a submission to the ACCC’s review of NBN Co’s special access undertaking (SAU), An RSP said that “millions” of its customers … Read more
As government keeps its pre-election promise. The government has kept its pre-election pledge to back NBN Co with another $2.4 billion so that the network builder can replace more copper-based services with fibre. NBN Co last night “welcomed the government’s commitment to invest $2.4 billion to roll out more fibre to communities across Australia.” Labor … Read more
It’s undeniable that the internet has revolutionised the way we live, learn, and work in the 21st century.Nevertheless, the internet is an integral part of Australian daily life. With over 22.13 million current internet users, the number is expected to surpass 23.3 million by 2025. Web browsing, gaming, and video streaming are the most popular … Read more
As Australians continue to tighten their belts amid challenging economic times, exemplary customer service is the key for businesses striving to maintain loyalty and stand out in a competitive market. After price considerations, poor customer support is the most common reason why Australians switch internet providers, according to CHOICE Magazine’s Internet Provider Satisfaction survey. Notably, … Read more
In today’s digital landscape, both speed and reliability are paramount for internet users. The Australian Competition and Consumer Commission’s (ACCC) latest Measuring Broadband Performance report highlights a significant trend: Australians are upgrading their National Broadband Network (NBN) connections not solely for faster speeds but also for enhanced reliability. Numbers Don’t Lie The ACCC’s report reveals … Read more
Published on: 20-03-2024 Occom recognised as the Leading Australian Consumer Telco in the Financial Times High-Growth Companies Asia-Pacific 2024 List Occom, a pioneering force in Australia’s telecommunications sector, is honoured to announce its ranking as the highest-ranked Australian consumer telco in the prestigious Financial Times, in conjunction with Statista, High-Growth Companies Asia-Pacific 2024 list. This … Read more
Published on: 28-05-2024 The proposal of NBN Co’s Hyperfast 2Gbps plans has generated considerable buzz in the telecom sector. With industry consultations already underway, this initiative aims to address the growing need for higher internet speeds across Australia. The proposed plans, including Home Hyperfast and business fibre options, represent a proactive response to retailer feedback … Read more
Published on: 17-05-2024 So, you think you know what Wi-Fi stands for? Think again! We all rely on Wi-Fi for our daily dose of the internet, thanks to internet providers like Occom, but the real story behind the name might actually surprise you! Misconceptions about Wi-Fi Most people assume “Wi-Fi” takes after “Hi-Fi” and stands … Read more
Published on: 24-06-2024 In today’s internet-driven world, a strong and reliable Wi-Fi connection is essential. But what happens when your router’s signal falters in the farthest corners of your house? Achieving consistent Wi-Fi coverage throughout your entire home can be a challenge, creating frustrating dead zones. Fortunately, there are solutions available to fix these connectivity … Read more
Published on: 26-07-2023 NBN Co has completed a $4.4 million project to install 33 hybrid power cubes to improve the resilience of the NBN in disaster-prone areas of Queensland. The newly installed cubes power NBN fixed wireless towers using a combination of solar powers, a battery and a diesel generator to ensure uninterrupted power supply … Read more
