Static IP
Occom provide static IP services, typically at a cost of $10 per month.
Archives: FAQs
Move Home / Relocation
Our relocation service allows for a smooth transition. We recommend contacting Occom 1–2 weeks before your move and providing your new address. We’ll assist you in checking service availability and router compatibility, and help arrange the relocation process. If your new address already has the required fibre equipment installed, we can usually activate your service … Read more
Cancel Service
We’re sorry to hear that you’re considering cancelling your service. If you’re using a fibre broadband service, we may be able to assist with relocating your service to a new address (including standalone houses, apartments, or townhouses), or transferring the service to the next resident. If you’re using a SIM card service, please contact Occom … Read more
What are the charges for plan upgrade in Occom Fibre services?
There are no charges for plan upgrades. It is free. Only the monthly fee adjustment applies on a prorata basis.
How often will I be billed for my Occom Fibre services?
Occom bills customers on a monthly basis. The exact billing date depends on your activation date.
What should I do if I have a billing dispute or question?
If you have concerns about your bill, please contact our customer support team promptly through call, live chat, or email. We are committed to resolving any billing issues in a timely and transparent manner.
What should I do if I have a billing dispute or question?
If you have concerns about your bill, please contact our customer support team promptly through call, live chat or email. We are committed to resolving any billing issues in a timely and transparent manner.
Are there any additional charges apart from the plan fees, such as NDC or activation fees?
If you are the first user activating the service at a property, the NDC is applicable. Additionally, activation fees may apply to some upstream providers, like Redtrain Networks, which can be waived if you opt for a contract.
How can I cancel my mobile service if I no longer need it?
You can request cancellation via phone, email, or live chat. If you are on a contract, however, a prorata last bill will be charged from the date of cancellation until the preceding 27th of the month.
How can I cancel my Internet/Fibre service if I no longer need it?
You can request cancellation via phone, email, or live chat. If you are on a contract, a $99 early termination fee may apply. A 30-day notice is required for cancellation.