Do I need to prepare the modem or router?

Different network types have requirements for router compatibility. To ensure smooth network connection, it is recommended that you contact customer service before installation to confirm whether your device is compatible with our service. In order to make you worry-free and effortless, we also provide high-quality routers from globally renowned brands, which have been pre-configured for … Read more

How is Occom different from other OptiComm providers?

Occom is a top-rated OptiComm service provider in Australia, rated 4.9/5 stars from over 1500 Google reviews. Occom has higher bandwidth and smart internet routeing to ensure we provide the speeds we promise. On top of that, Occom offers flexible, affordable plans and a selection of hand-picked modems from the world’s best brands. Our customer … Read more

Where is OptiComm available?

Usually, Opticomm will be found servicing new or recently developed apartments, estates, and communities. In most cases, OptiComm will be the sole fibre provider for a residence, and you will not be able to use NBNCo or other companies’ fibre in OptiComm-serviced properties. If you are uncertain about whether OptiComm services your property, our support … Read more

What are OptiComm speeds like?

Various speed tiers are available for OptiComm’s fibre internet connections. Opticomm’s broadband plans have maximum download speeds of 12 megabits per second (Mbps), 25 Mbps, 50 Mbps, 100 Mbps, 250 Mbps, or 1000 Mbps (1 Gbps). Currently, the 1Gbps Lightning Plan is the highest internet speed available to residences in Australia. Occom is one of … Read more

Who is OptiComm?

OptiComm is one of Australia’s biggest Fibre-to-the-Premises (FTTP) wholesale network infrastructure carriers, who provide fibre connections to new homes, apartments, and business buildings. OptiComm designs, builds, operates, and maintains fixed-line access and fibre-based telecommunications networks, much like NBNCo does. Opticomm operates an open-access telecommunications wholesale service in Australia and has been building fibre infrastructure since 2007. In … Read more

What kind of modem can I use?

Different network types have requirements for router compatibility. To ensure smooth network connection, it is recommended that you contact customer service before installation to confirm whether your device is compatible with our service. In order to make you worry-free and effortless, we also provide high-quality routers from globally renowned brands, which have been pre-configured for … Read more

What’s involved in the upgrade process?

In a standard nbn FTTP upgrade, the following steps must be completed: If you are the tenant of the premises, you may be required to show the nbn® technician written approval of the upgrade before the installation begins. Once your FTTP upgrade is complete, you will need to connect to the new nbn® connection box … Read more

How much does it cost to upgrade?

If your address is eligible, Occom will help you upgrade to FTTP with $0 standard installation when you sign up for an eligible speed plan.

Who is eligible for the nbn upgrade?

Upgrades are currently only available at selected FTTC and FTTN addresses. You can check the eligibility via the search bar at the top of the page.