Archives: FAQs

Occom is a top-rated SUPA Networks service provider in Australia, with a 4.9/5-star rating from over 8000 Google reviews. Occom offers higher bandwidth and smart internet routeing to ensure we provide the speeds we promise. Additionally, Occom offers flexible, affordable plans and a selection of hand-picked modems from the world’s best brands. Our customer service … Read more

The New Development/Dwelling Activation Fee (NDA) or New Development Charge (NDC) is a fee charged for all connections made in areas that the fibre infrastructure provider (e.g., SUPA Networks) has identified as within the boundary of a new development. Essentially, it means if fibre internet has never been used at a property before, this one-time … Read more

The termination equipment in any telecommunications carrier’s network is called a Network Termination Device (NTD). SUPA Networks uses two types of NTDs-Calix NTD (Black Box) and Mikrotik NTD (White Box). This device may also be referred to as a “fibre box” at times, and some companies may confusingly refer to the NTD by a different … Read more

SUPA Networks offers various speed tiers for fibre internet connections, including maximum download speeds of 25 Mbps, 50 Mbps, 100 Mbps, 250 Mbps, 500 Mbps, 750 Mbps, and 1000 Mbps. Customers are able to choose between these plans depending on their speed preference.

SUPA Networks is a private, Australian-owned superfast broadband carrier accredited by the Australian Communications and Media Authority (ACMA) to provide fibre-to-the-premises solutions across the country. Established in 2016, SUPA Networks has invested significantly in aligning with the 2007 NBN Legislation, using the same core network equipment as NBNCo (Nokia/Alcatel Lucent) and focusing on fibre to … Read more

Occom is a top-rated RedTrain service provider in Australia, rated 4.9/5 stars from over 10,000+ Google reviews. Occom has higher bandwidth and smart internet routeing to ensure we provide the speeds we promise. On top of that, Occom offers flexible, affordable plans and a selection of hand-picked modems from the world’s best brands. Our customer … Read more

The New Development Charge is a fee charged for all connections made in areas that the fibre infrastructure provider (e.g., RedTrain) has identified as within the boundary of a new development. Essentially, it means if fibre internet has never been used at a property before, this one-time fee will be charged to the end user … Read more

The termination equipment in any telecommunications carrier’s network is called an Optical Network Terminal (ONT). This device may also be referred to as a “fibre box” at times, and some companies may confusingly refer to the ONT by a different name, such as NTU (Network Termination Unit). RedTrain refers to this device as the ONT. … Read more

Usually RedTrain will be found servicing new or recently developed apartments, estates and communities. In most cases, RedTrain will be the sole fibre provider for a residence, and you will not be able to use NBNCo or other companies’ fibre in RedTrain serviced properties. If you are uncertain about whether RedTrain services your property, our … Read more

One of the main differences between RedTrain and NBNCo is the connection technology they use. RedTrain uses FTTP (Fibre to the Premises) technology in most of their projects. FTTP exclusively uses fibre optic cables, enabling the fastest speeds in Australia. FTTP benefits from the higher capacity of a full fibre connection and will have a … Read more