Whether on-site service is needed depends on the network activation address. If the infrastructure and equipment at your address are already set up, or if you’ve already activated the service and just want to transfer it to our network, we can usually activate the service remotely without the need for an on-site visit.
Yes, you will receive a call from the technician on the day of booked appointment slot. The technician may even arrive Half an hour before or after the scheduled time slot. If you are not able to respond to the call they will arrive at your house or apartment and then it will be your … Read more
Unfortunately, NBN and Opticomm technician appointments are only available on weekdays (Monday to Friday) during standard business hours. Weekend installations are not currently supported by the network providers.
The availability of on-site support depends on the specific service address. Occom primarily provides remote assistance through online and phone support channels to ensure efficient service delivery. If on-site assistance is required due to special circumstances, please contact our customer service team for further evaluation and arrangements.
As your ISP, we understand your concern about potential damage to your walls or property during installation. Typically, whether any damage is necessary depends on the specific requirements of the installation process. The Technician will assess your premises and can specify if any damage is required to pass cabling or install other necessary equipment. Rest … Read more
If your appointment is scheduled more than 24 hours in advance, please contact our customer service team who will be pleased to assist you with updating your appointment information. If the appointment is within 24 hours, we regret that changes are generally not permitted, and we appreciate your understanding in this matter.
It’s required to fill out the “Change of Ownership Form.” We will process your request within 3-5 business days upon receiving the form. Once the transfer is complete, both the new and old account holders will receive email notifications.
You can upgrade your internet plan anytime based on your needs. It’s free to upgrade — just pay the difference in monthly fees. Most upgrades are completed within 24 hours.
Yes, having multiple devices connected to your network can significantly affect your internet speed. Each device—whether it’s streaming, downloading, gaming, or just idling—shares the total available bandwidth. For example, if someone is streaming in 4K, another is on a video call, and others are browsing or gaming, the available speed for each activity is divided, … Read more
Yes. Visit the Occom Network Status page(https://occom.com.au/outage-network-status/) or contact support for live outage updates. Also please check your email inbox and text messages from OCCOM as we also send Outage notifications through these methods.
