Archives: FAQs

RedTrain is an Australian wholesale carrier who is experienced in the design, deployment, and management of fibre network infrastructure. RedTrain designs, builds, operates, and maintains fixed-line access and fibre-based telecommunications networks, much like NBNCo does. RedTrain operates an open-access telecommunications wholesale service in Australia and has been building fibre infrastructure. In the open access system, … Read more

Occom is a top-rated OptiComm service provider in Australia, rated 4.9/5 stars from over 1500 Google reviews. Occom has higher bandwidth and smart internet routeing to ensure we provide the speeds we promise. On top of that, Occom offers flexible, affordable plans and a selection of hand-picked modems from the world’s best brands. Our customer … Read more

The New Development Charge is a fee charged for all connections made in areas that the fibre infrastructure provider (e.g., OptiComm) has identified as within the boundary of a new development. Essentially, it means if fibre internet has never been used at a property before, this one-time fee will be charged to the end user … Read more

The termination equipment in any telecommunications carrier’s network is called an Optical Network Terminal (ONT). This device may also be referred to as a “fibre box” at times, and some companies may confusingly refer to the ONT by a different name, such as NTU (Network Termination Unit). OptiComm refers to this device as the ONT. … Read more

Usually, Opticomm will be found servicing new or recently developed apartments, estates, and communities. In most cases, OptiComm will be the sole fibre provider for a residence, and you will not be able to use NBNCo or other companies’ fibre in OptiComm-serviced properties. If you are uncertain about whether OptiComm services your property, our support … Read more

Various speed tiers are available for OptiComm’s fibre internet connections. Opticomm’s broadband plans have maximum download speeds of 12 megabits per second (Mbps), 25 Mbps, 50 Mbps, 100 Mbps, 250 Mbps, or 1000 Mbps (1 Gbps). Currently, the 1Gbps Lightning Plan is the highest internet speed available to residences in Australia. Occom is one of … Read more

One of the main differences between OptiComm and NBNCo is the connection technology they use. OptiComm uses FTTP (Fibre to the Premises) technology in most of their projects. FTTP exclusively uses fibre optic cables, enabling the fastest speeds in Australia. FTTP benefits from the higher capacity of a full fibre connection and will have a … Read more

OptiComm is one of Australia’s biggest Fibre-to-the-Premises (FTTP) wholesale network infrastructure carriers, who provide fibre connections to new homes, apartments, and business buildings. OptiComm designs, builds, operates, and maintains fixed-line access and fibre-based telecommunications networks, much like NBNCo does. Opticomm operates an open-access telecommunications wholesale service in Australia and has been building fibre infrastructure since 2007. In … Read more

You might need to upgrade your modem/router to a compatible one for the FTTP connection or the speed tier you’ve ordered. Occom will provide you with information on the specific requirements and any necessary equipment changes.

In a standard nbn FTTP upgrade, the following steps must be completed: If you are the tenant of the premises, you may be required to show the nbn® technician written approval of the upgrade before the installation begins. Once your FTTP upgrade is complete, you will need to connect to the new nbn® connection box … Read more