Most residential internet plans are designed with asymmetrical speeds, meaning the download speed is intentionally higher than the upload speed. This setup reflects typical usage patterns—streaming, browsing, and downloading content require more bandwidth than uploading. If you frequently upload large files, use cloud backups, or livestream, and need higher upload speeds, you may consider switching … Read more
Wi-Fi interference is a common cause of slow internet speeds, high latency, and disconnections. You can try the following methods to minimize interference and improve stability: 1. Avoid placing the router in enclosed spaces Place the router in a central, open area of your home. Avoid putting it in cabinets, corners, or on the floor. … Read more
To change your NAT Type, please contact OCCOM’s customer service team by calling 1300 299 999. Our technical team will handle the configuration for you, and the change is normally completed within 24 hours.
Please connect your computer’s Ethernet port to the optical fiber box using a network cable, then follow the steps below: Windows Direct Dial-Up Settings (PPPoE) 1. Open Network & Internet Settings: 2. Right-click the network icon in the lower-right corner of the taskbar → Select “Network & Internet Settings”. 3. Choose Dial-up: Click “Dial-up” → … Read more
macOS Direct Dial-Up Settings (PPPoE) 1. Go to System Settings → Network. 2. Click the “+” button in the lower-left corner to add a new connection. 3. Choose “PPPoE” as the connection type. 4. For Interface, select “Ethernet” (if using a wired connection). 5. Enter the broadband username and password (this information can be found … Read more
How to Change DNS Settings on Windows 10 / 11: 1. Click the network icon in the bottom-right corner (Wi-Fi or LAN) → Select “Network & Internet Settings” 2. In the window that opens, click “Change adapter options” from the left menu 3. In the pop-up window, right-click the network connection you’re using (Wi-Fi or … Read more
How to Change DNS Settings on macOS: 1. Open System Settings or System Preferences 2. Select Network from the left-hand menu 3. Choose the active network you are currently using (Wi-Fi or Ethernet) 4. Click the “Details” (or “Advanced”) button in the lower right 5. Switch to the DNS tab 6. (Optional) Remove existing DNS … Read more
Currently, our service does not support IPv6, and there is no confirmed timeline for its rollout yet. However, we are actively monitoring the development of IPv6 and will make appropriate adjustments in the future based on demand and technical feasibility. Any updates will be promptly communicated to our customers.
The email you received regarding the Fair Use Policy was automatically triggered by our system due to either the detection of malware or unusually high data usage. We recommend checking your home network devices to ensure none of them are infected with a virus or running background programs that could be using excessive bandwidth. If … Read more
How to distinguish between network cables and telephone lines? The connector of a Ethernet cable is larger, and the wire itself is thicker. It is commonly used to connect devices like routers and computers for internet access. The outer jacket of the network cable typically has labels like “Cat 5E” or “Cat6”, which indicate the … Read more
